You can pre-order this book now for shipment upon the book’s release October 21, 2014!
The Customer Conundrum
What Is The Customer Conundrum?
There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What’s worse is that this “gulf” appears to be widening, especially with the impact of global operations and sourcing.
In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.
Copyright: Gary L. Smith
Published: October 21, 2014
Binding: Perfect-bound Paperback
Interior Ink: Black and White
Weight: 0.44 pounds
Dimension Inches: 6×9 Tall